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Returns and refunds
Changed your mind?
Eternal products have a 30 day money back guarantee. If you change your mind, just return it unused, in its original condition within 30 days, we'll either exchange it or give you a full refund.
You can do this by:
In the first instance, calling us on +442038072409, emailing us at firstname.lastname@example.org
Any return is subject to the following conditions:
You will receive a full refund of the price paid (delivery is not included). If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund. We reserve the right to refuse a return and to ask for proof of identification.
You may cancel your order (or any part of it) for any reason before delivery, however, you may receive your order before you have time to cancel it.
We are sorry if your item is damaged or faulty, please call our contact centre on +442038072409 who will be happy to help.